Effective date: Budapest, December 17, 2018
A8 Palace Hotel PLC. ("we", "us", "our" or the "Controller") is committed to protecting the privacy and personal data of our guests, business partners and website visitors.
This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Hungarian data protection legislation.
By using our services or staying at Hotel Moments Budapest, you acknowledge that your personal data will be processed as described in this Privacy Policy.
Data Controller:
A8 Palace Hotel PLC.
Registered office:
1023 Budapest, Vérhalom utca 12–16., Building I.
Correspondence address:
1061 Budapest, Andrássy út 8.
Company Registration Number:
01-10-047811
Tax Number:
24671330-2-41
Represented by:
Tamás Flesch, Managing Director
Hotel
Hotel Moments Budapest
Email:
hotel@hotelmoments.hu
Telephone:
+36 1 611 7000
Website:
www.hotelmomentsbudapest.hu
Depending on the services you use, we may collect the following categories of personal data:
Full name
Date and place of birth
Nationality
Gender
Mother's maiden name (where legally required)
Passport or identity card details
Visa information (where applicable)
Email address
Telephone number
Postal address
Arrival and departure dates
Room number
Number of guests
Reservation details
Promotional or group booking codes
Flight information (if provided)
Purpose of travel
Payment method
Transaction details
Billing information
Please note that payment card information is processed securely through certified payment providers. Hotel Moments Budapest does not store CVV security codes.
Where voluntarily provided, we may process information relating to:
Dietary requirements
Room preferences
Special requests
Guest feedback
For meetings and events, we may process:
Contact person's name
Telephone number
Email address
Where necessary for providing hotel services, we may also process:
Lost & Found records
Bar or restaurant consumption
Vehicle registration number (if parking is used)
Invoicing information
We process personal data only where there is a lawful basis under GDPR.
| Purpose | Legal Basis |
|---|---|
| Managing reservations | Performance of a contract |
| Providing accommodation and hotel services | Performance of a contract |
| Guest communication before, during and after the stay | Performance of a contract / Legitimate interest |
| Identity verification during check-in | Legal obligation |
| Issuing invoices | Legal obligation |
| Compliance with tourism, tax and accounting legislation | Legal obligation |
| Handling guest requests and complaints | Legitimate interest |
| Lost & Found administration | Legitimate interest |
| Internal administration and service improvement | Legitimate interest |
| Guest satisfaction surveys | Legitimate interest or consent |
| Marketing communications and newsletters | Consent |
| Responding to enquiries | Legitimate interest |
We do not process personal data for purposes incompatible with those described above.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
Examples include:
Accounting and invoice records: 8 years
Mandatory guest registration records: 8 years
Reservation and stay information: for the duration of the contractual relationship and applicable limitation periods
Guest feedback: until no longer necessary for service improvement
Marketing consent data: until consent is withdrawn
CCTV recordings: in accordance with our CCTV Policy
Where personal data is no longer required, it is securely deleted or anonymised.
We may share personal data with carefully selected service providers acting on our behalf, including:
Property management system providers
IT support providers
Payment service providers
Accounting providers
Taxi service providers (upon guest request)
Wellness service providers (where applicable)
Public authorities where disclosure is required by law
All processors are required to protect personal data and process it only in accordance with our instructions.
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR, including Standard Contractual Clauses or equivalent legal mechanisms where applicable.
Where you have provided your consent, we may send you:
hotel news
exclusive offers
promotions
newsletters
invitations to events
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Under the GDPR you have the right to:
access your personal data;
request correction of inaccurate data;
request deletion of your personal data where applicable;
request restriction of processing;
object to processing based on legitimate interests;
withdraw consent at any time where processing is based on consent;
receive your data in a portable format where applicable;
lodge a complaint with a supervisory authority.
We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.
You may exercise your rights by contacting us:
Email
hotel@hotelmoments.hu
Mail
Hotel Moments Budapest
1061 Budapest, Andrássy út 8.
Hungary
We will respond to your request without undue delay and, in any event, within one month, unless a longer period is permitted by law.
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH).
National Authority for Data Protection and Freedom of Information (NAIH)
Address:
1055 Budapest, Falk Miksa utca 9–11.
Website:
https://www.naih.hu
Email:
ugyfelszolgalat@naih.hu
Telephone:
+36 1 391 1400
You also have the right to seek judicial remedy before the competent courts.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.
The latest version will always be available on our website and the effective date shown at the top of this page indicates when it was last updated.
The organiser of the giveaway is Hotel Moments Budapest (hereinafter referred to as the "Organiser").
The giveaway is open exclusively to guests staying at Hotel Moments Budapest during the promotional period who complete the entry form in accordance with these Terms & Conditions. Employees of the Organiser and their immediate family members are not eligible to participate.
To enter the giveaway, participants must:
Only one entry per guest is permitted.
One (1) winner will receive:
The prize is non-transferable, non-refundable and cannot be exchanged for cash or any other service.
The winner will be selected by random draw from all participants who achieve the highest number of correct predictions.
The draw will take place on 20 July 2026.
The Organiser's decision is final and no correspondence regarding the outcome will be entered into.
The winner will be contacted using the email address provided on the entry form.
By participating, the winner agrees that their first name and the initial of their surname (e.g. John S.) may be published on Hotel Moments Budapest's official social media channels and/or website solely for the purpose of announcing the winner of the giveaway.
If the winner cannot be contacted within seven (7) days or does not respond within the specified timeframe, the Organiser reserves the right to select an alternative winner.
Personal data collected during the giveaway (name, room number and email address) will be processed solely for the purpose of administering the competition, verifying eligibility, selecting and contacting the winner, and delivering the prize.
Personal data will not be used for marketing purposes unless the participant has separately consented to such use.
Data processing is carried out in accordance with the Organiser's Privacy Policy, available at:
https://hotelmomentsbudapest.hu/privacy
The Organiser reserves the right to amend these Terms & Conditions or cancel the giveaway in the event of circumstances beyond its reasonable control.
Participation in the giveaway constitutes full acceptance of these Terms & Conditions.